Liongard’s mission is to enable relentless insight through automation. The company was founded by two former MSP owners, Joe Alapat and Vincent Tran, who operated and sold their prior organization and set out to empower other MSPs to protect customer IT environments at scale.
The company recently announced that it has secured a $4.5 million Series A round of financing to accelerate development of its Roar platform while expanding capabilities in onboarding and account management to provide world-class support for its MSP partners. TDF Ventures led the investment round with participation from existing investors Integr8d Capital, Gestalt Theory Venture Partners, Richard Yoo (the Founder of Rackspace Managed Hosting), and others.
Liongard’s platform increases awareness of end customer IT environments for MSPs by automating the IT documentation process that was previously done manually. Specifically, the platform supplies MSPs with visibility beyond the endpoint and into critical on-premise apps, network devices, and cloud services. MSPs using the Liongard platform are reporting faster times to onboard new clients, improved time-to-resolution for client issues, and increased client retention.
Liongard has experienced dramatic growth with hundreds of MSPs globally leveraging its platform to drive increased profitability via automation. MSPs are reporting significant improvements in efficiency and consistency by automating the onboarding and documentation process. Additionally, the Roar platform brings a completely new capability by continuously documenting state of IT systems in a timeline format, allowing MSPs to look at a system’s prior state for troubleshooting and change management purposes.
“This investment will help us accelerate development and integrations to create additional visibility across the varied technology stacks that MSPs support,” said Joe Alapat, CEO of Liongard, “Our true goal is to support MSPs across the entire client journey – automating onboarding, documentation, and insight that speeds up issue resolution – unleashing teams to operate at 10X.”
“Liongard is in a strategic and unique position to disrupt the way MSPs operate and manage IT for their clients,” said Jim Pastoriza, Managing Partner of TDF Ventures, “We’re looking forward to a partnership with a great team building a product that will revolutionize the MSP industry.”
Disclosure: This article includes a client of an Espacio portfolio company