Legislative and regulatory intelligence solutions provider expands its executive team to advance customer success programs
WASHINGTON D.C. – July 29, 2015 – FiscalNote, provider of the industry’s first legislative and regulatory intelligence solutions that track, analyze and forecast legal data, announced today the addition of Taj Chadha to its executive team as vice president of customer success and professional services. In this role, Chadha will be responsible for leading and accelerating the company’s customer service, success and advocacy efforts. A veteran of the technology industry, Chadha brings more than 20 years of experience delivering customer-focused business solutions to enterprise technology companies.
Chadha will lead FiscalNote’s customer success team, which is focused on ensuring customers receive the maximum value from its solutions. The team’s responsibilities include proactively reaching and engaging clients, supporting sales efforts, enhancing the quality of service and support initiatives and leading customer advocacy programs within FiscalNote. In addition, the customer success team will offer regular product training and feedback opportunities for its customers, such as “lunch and learn” events, product advisory board sessions, meet-ups and webinars.
“FiscalNote’s commitment to customer success from the beginning is evident in every employee and executive,” said Chadha. “It’s an exciting opportunity to be a part of a company with a shared vision of providing transparency to legislative and regulatory data. I look forward to further enhancing the customer experience and helping to take the company to the next level of success.”
Prior to joining FiscalNote, Chadha served as the vice president of customer success at SPINS, the leading provider of retail consumer insights, analytics reporting and consulting services for the natural, organic and specialty products industry. Prior to SPINS, Chadha worked as the senior director of technology services and SaaS operations at Opower, being brought on to scale the technology operations group and build out the client support, operational quality, system operations and production operations teams. Throughout his career, he has held various senior-level positions at leading enterprise technology and consulting companies, including Approva Corporation (acquired by Info/Lawson), BCE Emergis (eLending Group acquired by Fiserv), Network Solutions (acquired by Verisign) and Accenture.
“We are thrilled to have Taj join our team given his extensive experience helping enterprise technology companies provide added value to customers,” said Tim Hwang, CEO and co-founder of FiscalNote. “As we continue to grow, Taj and his team will be instrumental in helping our customers be successful from the start, and we are fully committed to creating a culture of customer advocacy.”
Earlier this year, FiscalNote raised $10 million in Series B funding, led by China’s Renren. FiscalNote recently announced its new product, Sonar, which searches, tracks and analyzes regulatory activity, helping users gain critical insights to do their jobs more effectively and efficiently. The company’s first product, Prophecy, is a real-time online platform that tracks, monitors and forecasts the outcome of state and federal legislation. FiscalNote’s predictive analytics technology aims to better connect organizations with government data, providing data-driven analysis to help policy and legal professionals make better-informed decisions, mitigate risks and increase effectiveness and influence.
FiscalNote provides the industry’s first legislative and regulatory intelligence solutions that track, analyze and forecast legal data in real time, empowering policy and legal professionals. With artificial intelligence and intuitive design, FiscalNote aims to unlock open data and foster a transparent political and legal system by connecting organizations to the information they need to mitigate risks and improve efficiency, effectiveness and influence. The company’s first product, Prophecy, is a real-time online platform that tracks, monitors and forecasts the outcome of state and federal legislation. Powered by its proprietary predictive analytics engine, Prophecy uses legislative data from all 50 states, the District of Columbia and the U.S. Congress to determine legislator sentiment and forecast policy outcomes with more than 94 percent accuracy. In 2015, FiscalNote launched Sonar, an online platform that searches, tracks and analyzes proposed and finalized federal regulations, coupled with comment sentiment analysis, helping users gain critical insights into the rulemaking process. Founded in 2013, FiscalNote’s customer base spans across multiple industries, including financial services, healthcare, energy, transportation and more. Customers such as Aetna, Lyft and Enerplus use FiscalNote for legislative insight across their organizations.
FiscalNote is backed by Mark Cuban, Renren, NEA, Jerry Yang’s AME Cloud Ventures, First Round Capital’s Dorm Room Fund and Visionnaire Ventures. For more information, visit www.fiscalnote.com and follow on Twitter @FiscalNote.